--- title: "FAQ's" description: "Where to stay in the Algarve? Explore frequently asked questions about Baía da Luz, by CDB Resorts" keywords: "CDB Resorts, Baía da Luz, FAQ, Frequently Asked Questions, Algarve, Family-Friendly Hotels in the Algarve, Where to Stay with Children in the Algarve, Holidays with Children, Family-Friendly Hotels" url: https://baiadaluz-hotel.guestcentric.net/en/frequently-asked-questions language: en is_homepage: false hotel: Baía da Luz city: Lagos country: Portugal phone: "+351 282 790 882" email: info@baiadaluz.com --- - [en](/m/en/frequently-asked-questions) - [fr](/m/fr/questions-frequemment-posees) - [de](/m/de/haufig-gestellte-fragen) - [pt](/m/perguntas-frequentes) - [es](/m/es/preguntas-frecuentes) [Hotel Logo](/m/en/) [Visit Website](//www.baiadaluz.com) [Visit Website](//www.estreladaluz.com) [Visit Website](//www.jardimdameiapraia.com) [Visit Website](//www.cdbresorts.com) [Book Online!](https://book.baiadaluz.com?gc=d7943ee50b5701af2a09ad0b94e4489f&channelKey=974d82150b02b308a6a79ba2f87acad6) - [Accommodation](/m/en/accommodation) - [Special Offers](/m/en/special-offers) - [Restaurant](/m/en/restaurant) - [Gallery](/m/en/gallery) - [Location](/m/en/location) - [Contacts](/m/en/contacts) - [Long Term Stays](/m/en/long-term-stays) # FAQ's #### Access and transport **Is it possible to reach the hotel by public transport?** Yes. There is a daily bus service to our Resort from Lagos. **Where can I park my car?** We have covered parking spaces (except Swimming pool room types) as well as outdoor parking, both free of charge. **I have an electric car—where can I charge it?** The nearest location is in Lagos, at a hypermarket or gas station. **Where can I rent a bike during my stay?** You can rent one at reception. --- #### Hotel services and facilities **Does the hotel have an elevator?** Yes, all buildings, except swimming pool room types. **Does the hotel have a restaurant or bar? What are the opening hours?** Yes, the Alloro Restaurant. Restaurant service from Wednesday to Monday from 6:00 pm to 10:30 pm. Bar/snack service from Wednesday to Monday from 12:00 pm to 6:00 pm - July and August service is daily from 12:00 pm to 6:00 pm. Closed from December 1st to January 31st. **What are the hotel pool hours?** 8:00 AM to 7:00 PM. **Is there a children's pool at the hotel?** Yes. **Does the hotel have laundry service?** Yes. **Is it possible to request an iron for use in the room?** All properties have irons. **Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.?** Yes. **Can I rent a car through the hotel?** Yes. **Does the hotel provide transfer services?** Yes. **Does the hotel offer babysitting services?** Yes, for an additional fee. **Does the hotel offer a wake-up service?** Yes. **Is it possible to send a package to the hotel?** Yes, as long as you notify us in advance. --- #### Rooms **Can I have an extra bed in my room?** Yes, upon request and for an additional fee. **What is the room cleaning policy?** For 7-day stays, rooms will be cleaned twice. **Does the hotel have cribs available?** Yes, for an additional fee. --- #### General policies **What credit cards does the hotel accept?** Multibanco, MasterCard, and Visa. **Are taxes included in the room rate?** Yes. **What time is check-in? What time is check-out?** Check-in is from 4:00 PM and check-out is by 10:00 AM. **Is it possible to do early check-in or late check-out?** Yes, subject to availability. **Do you have a storage area for guests' luggage?** Yes. **What is the hotel's policy regarding children?** We are a family resort. **Is smoking allowed at the hotel?** **What is the policy regarding e-cigarettes?** Smoking is not permitted on the property. **Are pets allowed?** No. **Is the hotel's Wi-Fi free?** Yes. **What should I do if I forget something in my room or at the hotel?** Contact us by email. **Who should I send my review of my stay to?** Fill out our questionnaire and/or write on the Tripadvisor page. --- [CDB Resortes](//www.cdbresorts.com//) [Baía da Luz](//www.baiadaluz.com/) [Estrela da Luz](//www.estreladaluz.com/) [Jardim da Meia Praia](//www.jardimdameiapraia.com/) ##### Get in touch. Address [Rua Alfredo Nascimento Batista, Lt.35, Praia da luz, Lagos](//maps.google.com?q=Rua+Alfredo+Nascimento+Batista%2C+Lt.35%2C+Praia+da+luz,Lagos,8600-152) Email [info@baiadaluz.com](mailto:info@baiadaluz.com) Stay updated: [Subscribe to our Newsletter](/en/subscribe-newsletter) Phone [+351 282 790 882 Call to the national landline network](tel:+351282790882) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc-mobile.svg)](https://www.guestcentric.com/) --- ## Baía da Luz **Address:** Rua Alfredo Nascimento Batista, Lt.35, Praia da luz, Lagos, 8600-152, Portugal **Phone:** +351 282 790 882 **Reservations:** +351 282 7771201 **Group / Events:** *351 282 771201 **Email:** [info@baiadaluz.com](mailto:info@baiadaluz.com)