FAQ's
Access and transport
Is it possible to reach the hotel by public transport? Yes. There is a daily bus service to our Resort from Lagos.
Where can I park my car? We have covered parking spaces as well as outdoor parking.
I have an electric car—where can I charge it? The nearest location is in Lagos, at a hypermarket or gas station.
Where can I rent a bike during my stay? You can rent one at reception.
Hotel services and facilities
Does the hotel have an elevator? Yes, all buildings.
Does the hotel have a restaurant or bar? What are the opening hours? Yes, the Alloro Restaurant.
Restaurant service from Wednesday to Monday from 6:00 pm to 10:30 pm.
Bar/snack service from Wednesday to Monday from 12:00 pm to 6:00 pm - July and August service is daily from 12:00 pm to 6:00 pm. Closed from December 1st to January 31st.
What are the hotel pool hours? 8:00 AM to 7:00 PM.
Is there a children's pool at the hotel? Yes.
Does the hotel have laundry service? Yes.
Is it possible to request an iron for use in the room? All properties have irons.
Does the hotel help with booking tours, restaurants, transportation, sports activities, etc.? Yes.
Can I rent a car through the hotel? Yes.
Does the hotel provide transfer services? Yes.
Does the hotel offer babysitting services? Yes, for an additional fee.
Does the hotel offer a wake-up service? Yes.
Is it possible to send a package to the hotel? Yes, as long as you notify us in advance.
Rooms
Can I have an extra bed in my room? Yes, upon request and for an additional fee.
What is the room cleaning policy? For 7-day stays, rooms will be cleaned twice.
Does the hotel have cribs available? Yes, for an additional fee.
General policies
What credit cards does the hotel accept? Multibanco, MasterCard, and Visa.
Are taxes included in the room rate? Yes.
What time is check-in? What time is check-out? Check-in is from 4:00 PM and check-out is by 10:00 AM.
Is it possible to do early check-in or late check-out? Yes, subject to availability.
Do you have a storage area for guests' luggage? Yes.
What is the hotel's policy regarding children? We are a family resort.
Is smoking allowed at the hotel? What is the policy regarding e-cigarettes? Smoking is not permitted on the property.
Are pets allowed? No.
Is the hotel's Wi-Fi free? Yes.
What should I do if I forget something in my room or at the hotel? Contact us by email.
Who should I send my review of my stay to? Fill out our questionnaire and/or write on the Tripadvisor page.